FAQ & support

Questions, answered without the pitch.

Products, rewards, wallets, shipping, preorders and what to do when something goes wrong.

Beer of Satoshi bottles ready to be opened and shared
What is Beer of Satoshi?

A German lager that hides a Bitcoin reward beneath each cap. Genesis is the original 4.9% lager. Zero is the upcoming alcohol-free release.

How do I claim the sats?

Open the bottle, turn over the cap, scan the hidden QR code with your phone camera and open the invoice in a compatible Lightning wallet. Keep the cap until the claim is complete.

Which Lightning wallet can I use?

Use a current Lightning wallet supported by the claim page. The wallet provider is separate from Beer of Satoshi; follow its backup and security guidance.

What if the code is damaged or already claimed?

Do not publish the QR code. Keep the original cap and contact us with a clear photo and your order number so the claim can be investigated.

Where do you ship?

Available destinations, carrier options, taxes and the final rate are confirmed at checkout. A country appearing in Shopify's selector does not by itself guarantee that alcohol shipping is available there.

Can I collect my order at an event?

Event pickup is not currently offered. If it returns for a specific appearance, that option will be announced on the Events page.

When does Zero ship?

Zero is a paid Q1 2027 preorder. The exact dispatch date will be shared by email before fulfillment; shipping is charged according to the destination selected at checkout.

How are Genesis and Zero different?

Genesis is the in-stock 4.9% German lager. Zero is alcohol-free and currently a Q1 2027 preorder. Both use the hidden sats experience; product composition and fulfillment details remain specific to each product page.

What if my delivery is damaged?

Photograph the parcel, shipping label and damaged bottles before discarding anything, then contact us with your order number. We will review the carrier and refund or replacement options.

How can I reach the team?

Use the contact form for order support, cap claims, retail, events, press and partnerships. Include your order number when the question concerns a purchase.

Still unresolved?

Send the team the useful details.

Contact support